Terms of Service

Effective Date: Aug 30, 2025

Welcome to Leads Launcher. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.

1) Services

We provide B2B services focused on outbound mortgage-agent outreach and relationship retention, including:

• Campaign strategy, market/ICP definition, messaging and sequencing
• Sourcing and enrichment of business contact data for real-estate agents and related professionals (from client inputs, licensed data providers, and public business sources)
• Email outreach (where applicable), appointment setting, and pipeline/meetings reporting
• Ongoing partner-nurture cadences for retention and re-engagement
• Optional add-ons and custom projects as set out in an Order Form or proposal

We may modify or discontinue services or features at any time. We do not provide legal or compliance advice.

White-label: Not included by default. If offered, the scope and license will be defined in an Order Form.

2) Client Responsibilities

You agree to:

• Provide accurate business details, ICP/target criteria, and timely approvals for messaging and campaign assets.
• Ensure you have a lawful basis to process and share any contact data you supply (e.g., your lists).
• Use the services ethically and in compliance with law (no spam/harassment; no deceptive or quid-pro-quo offers).
• Maintain access needed for outreach (e.g., sending inboxes, DNS settings, booking link/Calendly, CRM access).
• Promptly notify us of opt-outs, do-not-contact requests, or compliance complaints you receive.

If your instructions would cause noncompliance, you authorize us to suspend related activity until the issue is resolved.

3) Compliance & Acceptable Use

We conduct B2B outreach to professional contacts and honor opt-outs and do-not-contact requests. Both parties will comply with applicable laws, which may include, as relevant: RESPA, CAN-SPAM, TCPA/TSR, CASL, EU/UK GDPR & PECR, state privacy laws (e.g., CCPA/CPRA), and similar. Campaigns are value-led and not contingent on referrals (no quid-pro-quo).

• We will maintain suppression lists to prevent future outreach to contacts who opt out.
• You will not upload or instruct us to contact individuals where doing so would be unlawful or where consent is required and absent.
• You acknowledge outcomes (deliverability, reply/meeting rates) depend on factors beyond our control (mailbox reputation, market, offer, timing, third-party platforms).

4) Data, Privacy & Roles

Our Privacy Policy explains how we collect, use, and share data.

• For our own marketing, web analytics, prospect sourcing, and platform operations, we act as a Data Controller.
• For client-provided lists and campaign execution, we generally act as a Data Processor under your instructions.
• We retain prospect data while relevant to active campaigns or suppression, and keep opt-outs on a do-not-contact list.
• A data processing addendum (DPA) is available on request where required.

5) Third-Party Services

We use trusted providers (e.g., outreach/scheduling platforms, analytics, payment processors, CRM/reporting). Your use of those tools may be subject to their terms. We are not responsible for outages, changes, or data incidents of third parties but will take reasonable steps to safeguard data.

6) Confidentiality

Each party will keep the other party’s non-public information confidential and use it only to perform or receive the services. This does not apply to information that is public, already known lawfully, independently developed, or required to be disclosed by law.

7) Intellectual Property

• Ours: All playbooks, templates, software, processes, and documentation we develop or provide remain our IP. We grant you a limited, non-transferable license to use deliverables internally for your business during your subscription/engagement.
• Yours: You retain ownership of your trademarks, content, lists, and data. You grant us a license to use them solely to perform the services.
• You will not reverse-engineer, resell, or sublicense our systems or materials outside the scope of your engagement.

8) Fees, Billing & Refunds

• Fees, terms, and any minimums are set out in your Order Form, invoice, or checkout. Fees are due upfront unless otherwise agreed.
• Subscriptions auto-renew at the then-current rate unless canceled as the Order specifies (if not stated, at least 7 days before renewal).
• Late or failed payments may result in service pause or termination. You are responsible for taxes.
• Refunds: We do not offer refunds once campaigns are launched or services are delivered. Pre-launch refunds (if any) are at our discretion and may exclude non-recoverable costs.

9) No Guarantees

We do not guarantee specific outcomes (leads, appointments, revenue, ROI). Performance varies by market, offer, timing, competition, and mailbox reputation.

10) Indemnification

You will defend and indemnify Leads Launcher from claims, damages, or costs arising out of: (a) your content, lists, or instructions; (b) your violation of law or these Terms; or (c) your misuse of the services. We will promptly notify you of any claim and cooperate reasonably at your expense.

11) Limitation of Liability

To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential, or punitive damages, or lost profits/revenue. Our total liability for any claim is limited to the fees you paid for the services during the three (3) months preceding the event giving rise to the claim.

12) Term, Suspension & Termination

• These Terms begin when you first use our services and continue until terminated.
• Either party may terminate for material breach not cured within 10 days after written notice. We may suspend or terminate immediately for unlawful activity or material risk.
• Upon termination: you must pay any outstanding amounts; we will cease outreach and, on request, delete or return client-provided data subject to legal retention and suppression obligations.

13) Publicity

We may reference you as a client (name/logo) with your prior consent. You may revoke consent at any time with reasonable notice.

14) Force Majeure

Neither party is liable for delays or failures due to events beyond reasonable control (e.g., outages, strikes, acts of God, war, legal changes).

15) Independent Contractor

We act as an independent contractor. These Terms do not create a partnership, joint venture, or agency.

16) Governing Law & Venue

These Terms are governed by the laws of the U.S. state in which Leads Launcher operates, excluding conflict-of-law rules. Courts located in that state shall have exclusive jurisdiction and venue.

17) Changes to Terms

We may update these Terms from time to time. We will post the latest version on our website. Continued use after changes are posted constitutes acceptance of the updated Terms.

18) Contact

Questions about these Terms?

Email: contact@leadslauncher.com